Refund policy

30-Day Product Guarantee
Thank you for giving Perk a try! The number one goal of our return policy is your 100% satisfaction with Perk's products.
You may return your order within 30 days of delivery for a full refund of the product purchase price (shipping and handling not refundable).

How to Start a Return or Exchange
All returns and exchanges must be submitted through our returns portal: perkenergy.com/apps/redo/returns-portal/login
Just enter your order details, tell us why the product didn't meet your satisfaction, and follow the steps to complete your return.

Return Shipping
Customers who add "Free Returns & Package Protection" to their cart are entitled to free return shipping. If you opted out of this coverage, you are responsible for the cost of return shipping.
If the return is a result of our error (for example, you received an incorrect, defective or damaged product), we will gladly pay the return shipping costs.

Sale Items
All sale items are eligible for store credit only (with the exception of Perk Samplers*). Store credit must be requested within 30 days of receipt of product.
*Perk Samplers are not eligible for return, exchange or refund unless the product arrives damaged or defective.

Holiday Sale Return Policy

All bundles are final sale and not eligible for any type of return. Any products bought on the sales page are final sale and are not eligible for any type of return. Canisters bought during Subscriber Days, Black Friday, and Cyber Monday, that were not on the sales page, can be returned for in-store credit only within 30-days of delivery. In-store credit cannot be applied to subscription orders, only one-time purchases. Any gifts received during holiday deals cannot be returned. If you have further questions, reach out to support@perkenergy.com!

Damaged or Defective Product Claims
If your product arrives damaged or defective, you must file a claim through our returns portal within 7 days of receipt. Please include photo(s) of the damaged or defective product. Perk will send a replacement once your claim is processed.

Lost or Stolen Shipment Claims
Every Perk shipment includes a tracking number, found in your order confirmation email. If tracking shows a package was delivered but you did not receive it, please check with your local carrier and file a lost/stolen claim with USPS, UPS, FedEx or Amazon. Once that claim is filed, you may request a replacement from Perk by including a copy or photo of the carrier claim.

Questions?
Our Perk Service Champions are happy to help at support@perkenergy.com.

Thanks again for trying Perk! Let us know how we can improve your Perk experience :)