Thank you for giving Perk a try! The number one goal outlined in our return policy is your satisfaction with Perk’s products and the easiest way possible to return products you aren’t 100% satisfied with.
You may return your order within 30 Days of delivery for a full refund of the product purchase price. If the return is a result of our error, we will gladly pay the return shipping costs (e.g. you received an incorrect, defective or damaged product, etc.). To be eligible for a refund, return or exchange, you must purchase your products directly from Perkenergy.com. If you purchased your product from one of our retailers, please contact the retailer to arrange your return or exchange. Perk’s return policy covers both open and unopened products. If you aren’t 100% satisfied with your purchase, simply send us an email to firstname.lastname@example.org. To make processing easier for our Perk Service Champions, please add “Product Return” or “Refund Request” or “Exchange Request” to the subject line. In your email, please, include the following:
1. Your order number.
2. A short explanation of why you’d like to return your product.
We may request that you return the unused or unopened product to receive your refund. Expect to receive your refund within 10-14 business days of Perk receiving the return package; however, in most cases you may receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (usually 7-10 business days).
When Perk has processed your refund, you’ll receive a notification email. If you request an exchange, you’ll receive an email when your exchange order ships.
Thanks again for trying Perk! Please, let us know how we can improve your Perk experience : )