Perk Return Policy

To start a return or shipping claim, please visit our portal here.

Thank you for giving Perk a try! The number one goal outlined in our return policy is your 100% satisfaction with Perk’s products.  

You may return your order within 30 Days of delivery for a full refund of the product purchase price. (shipping and handling not refundable). If the return is a result of our error, we will gladly pay the return shipping costs (e.g. you received an incorrect, defective or damaged product, etc.). Just let us know why the product did not meet your satisfaction inside of our return portal. 

Promotional Pricing Return Policy 

All sale items are eligible for store credit only (with the exception of Perk Samplers*). Store credit must be requested within 30 days of receipt of product.

Damaged or Defective Product Claims 

To start a shipping claim, please visit our claim portal here.

In the event that the product arrives damaged or defective, you must file a claim within 7 days of receipt of the shipment, noting that the product is damaged or defective in the request. Perk will will send a replacement once the request is processed.  

Lost or Stolen Shipment Claims 

Perk includes a tracking number with every shipment. This tracking number is included in your order confirmation email. The customer is responsible for checking with their local postal carrier if a tracking number shows a package was delivered but the customer did not receive it. In this event, the customer will be required to file a lost/stolen claim with their local post office, UPS or FedEx location. After a shipment has been reported lost or stolen to the local carrier (UPS, USPS, FedEx) a request may be made with Perk for replacement of the lost shipment. In your request, please include a digital copy or photo of the request filed with the local carrier.  

*Stick-Pack Sampler Returns 

Samplers may not be returned for a refund unless the product arrives damaged or defective. If the sampler arrives damaged or defective, please follow the “Damaged or Defective Product Claims” instruction above.  

Redo

Requests for product exchanges or returns must be submitted through our returns portal. Customers who add "Free Returns & Package Protection" to their cart are entitled to free return shipping. Customers who do not add "Free Returns & Package Protection" to their cart must pay the cost of shipping for any return for refund or exchange shipping.