30-Day Product Guarantee
Thank you for giving Perk a try! The number one goal outlined in our return policy is your 100% satisfaction with Perk’s products.
You may return your order within 30 Days of delivery for a full refund of the product purchase price. (shipping and handling not refundable). If the return is a result of our error, we will gladly pay the return shipping costs (e.g. you received an incorrect, defective or damaged product, etc.). Just let us know why the product did not meet your satisfaction by contacting a Perk Service Champion at firstname.lastname@example.org. To make processing easier, please add “Product Return” or “Refund Request” or “Exchange Request” to the subject line. In your email, please, include the following:
1. Your order number.
2. A short explanation of why you’d like to return your product.
Returns and exchanges must be accompanied by the original packing slip and/or a copy of the receipt. If you did not save the paper copy included with your order, you may print a copy of the order confirmation you received via email when your original order was placed.
Damaged or Defective Product Claims
In the event that the product arrives damaged or defective, you must file a claim within 7 days of receipt of the shipment, noting that the product is damaged or defective in the request. Please contact a Perk Service Champion at email@example.com. Please, include digital photo(s) of the damaged or defective product in your return request. Perk will will send a replacement once the request is processed.
Lost or Stolen Shipment Claims
Perk includes a tracking number with every shipment. This tracking number is included in your order confirmation email. The customer is responsible for checking with their local postal carrier if a tracking number shows a package was delivered but the customer did not receive it. In this event, the customer will be required to file a lost/stolen claim with their local post office, UPS or FedEx location. After a shipment has been reported lost or stolen to the local carrier (UPS, USPS, FedEx) a request may be made with Perk for replacement of the lost shipment. In your request, please include a digital copy or photo of the request filed with the local carrier.
Stick-Pack Sampler Returns
Samplers may not be returned for a refund unless the product arrives damaged or defective. If the sampler arrives damaged or defective, please follow the “Damaged or Defective Product Claims” instruction above.
Returning Products to Perk Energy
Requests for product exchanges or returns must be submitted and approved by a Perk Service Champion at firstname.lastname@example.org. If approved, a customer care representative will provide instructions for your return with a return authorization number and our return mailing address. We will ship replacement products within 2 business days of processing your claim. Return or exchange shipments will be resent through a standard rate shipping service.
Thanks again for trying Perk! Please, let us know how we can improve your Perk experience : )