Welcome to Perk — Your Hug in a Mug
Have questions about Perk products? We are here for you. We have compiled some frequently asked questions with answers. If there is something you think we should add, email us at support@perkenergy.com
Product Information
Can I try Perk?
ANSWER:
Makes sure you are ordering your favorite flavor with Perk Samplers and Variety Packs
How do you use Perk?
ANSWER:
Each Perk product is designed to give you the extra support you need throughout your day 😊.
Energy is designed to give you a boost of energy in the morning providing protein with collagen, antioxidants, no/low added sugar and great flavor.
Turbo is a pre-workout that won't make you itchy or frantic and has patented ingredients that support your muscle performance.
Do Work BCAAs+ provide 6g of branch chain amino acids to help you fuel, recover, and repair your body while working out and has electrolytes from coconut water for hydration.
Chill has minerals that aid in promoting sleep quality, collagen and protein to support muscle repair, and amino acids that are vital in creating a healthy mental state.
Hydrate provides not only electrolytes to keep your body operating optimally, but also support for improved mental performance.
What is the difference between Do Work BCAAs+ and Turbo Pre-Workout
ANSWER:
Perk Do Work BCAAs is awesome for fueling your body during or post workout. BCAAs (branch chain amino acids) are great for lean muscle repair, and help alleviate soreness after working out. There is no caffeine, and it’s made with coconut milk, providing electrolytes to keep you well hydrated 🙌.
Perk Turbo is specifically designed for pre-workout. The active ingredients in Turbo are designed to aid in elevating your performance by supporting blood flow, muscle repair, buffering lactic acid, aiding energy production, and more.
Should I get Perk in original or all-natural?
ANSWER:
That depends on your needs/requirements. The all-natural non-dairy versions of Perk products might be right for you if:
- You are avoiding dairy — Perk all-natural non-dairy products are made with coconut milk and only have a trace amount of sodium caseinate (a milk derivative).
- You are living a low-carb lifestyle (keto, etc.) — Perk all-natural non-dairy products have between 0-2 net carbs and are perfect for people avoiding carbohydrates.
- You prefer all-natural sweeteners — These products are sweetened with erythritol and stevia.
Check out our blog post to find out more about our All-Natural flavors.
Corporate Information
How can I become a Perk Ambassador?
ANSWER:
What better way to show your love for Perk than to share it with your friends and family, and get rewarded for it 😉. You can apply now to be a Perk Ambassador by signing up.
Do you offer a military discount?
ANSWER:
We are so grateful for all those who serve! We offer a military discount that is available year-round through ID.me 👍. When you are in the checkout page, click on the ID.me link. It will take you to the ID.me page, where you can create an account and enter your military info 👍. You can use that same login at hundreds of other stores that have military ID.me discounts! If you don't see the green ID.me link on a mobile browser, try clicking "show summary" or "order summary".
Safety
Are Perk products safe for kids?
ANSWER:
While Perk uses ingredients that are GRASS (Generally Recognized As Safe), you should use discretion when giving food ore supplements to your children.
If you have any questions as to the appropriateness of any Perk products for your children, consult your child’s pediatrician.
Are Perk products safe for pregnancy/nursing?
ANSWER:
We always recommend expecting and nursing mommas having a conversation with your physician about any ingredients that you are concerned about.
Is Perk Gluten Free?
ANSWER:
Each batch is screened for possible contamination and certified gluten free.
Shipping Information
Who will deliver my package?
ANSWER:
USPS delivers both our Standard Shipping and Priority Shipping options, so you can expect your order with your mail. Our Standard Shipping is available through UPS Mail Innovations, so it will receive a shipping link through UPS but will be delivered by USPS. You can track your Mail Innovations package on both ups.com and usps.com 👍. Packages that exceed the small package weight limit will be delivered by FedEx.
What countries does Perk ship to?
ANSWER:
We currently ship to the United States. International customers can purchase Perk products on iHerb.com.
Product Issues
My frother isn’t working. What should I do?
ANSWER:
The batteries need to be changed: If the frother has steadily slowed down, it’s time for new batteries 👍.
OTHER ISSUES:
The whisk is not turning — Pull the whisk completely out (the black plastic should stay attached to the whisk), then firmly push it back in. You can also unscrew the whisk end of the frother to see if the spring has caught under the edge of the whisk attachment. If it has, pull it away, so the whisk has full contact with the metal, then push the spring firmly down so it fits snugly around the metal.
Frother was submerged — While the whisk end of the frother is unscrewed, pull the entire motor out and examine the end that makes contact with the batteries. If there is corrosion there, then liquid has gotten into the frother causing it to function poorly.
Whisk is bent — Take a look at your frother, is the whisk straight? A bent whisk will cause the frother to have a bad "wobble", it can cause poor performance and can pull the whisk off of the contact more often.
Still having trouble? Email us as support@perkenergy.com.
Why is my canister not filled to the top?
ANSWER:
All of our powders are filled by weight, not volume. In addition, the packages need to accommodate powder settling after filling. The flavors have different densities, but all of the original flavors use the same size canisters, so the “fullness” of the package will vary from flavor to flavor. Each flavor has a unique scoop to ensure you receive the full amount of active ingredients, and the correct number of servings (20 for original Energy flavors, and 18 for Chill flavors and all-natural non-dairy products). The best way to ensure a container is filled correctly is to weigh the powder with a kitchen scale.
Can I return or exchange a flavor?
ANSWER:
We have a 30-day total satisfaction guarantee (from the date of delivery), on all of our full-sized units and 10-stick packs. To learn more, read our policy.